Refund policy

At Krafty Bandit, we want you to love your purchase. If something isn't right, here's how returns work.

Return window
You have 30 days from the date you receive your item to request a return.

Store credit
Returns are refunded as Krafty Bandit store credit, issued as a gift card, rather than to your original payment method. The exception is when an item is damaged or defective due to our error (including damage that occurs in shipping). In that case you are entitled to a refund or a replacement.

Eligibility
To be eligible for a return, items must be unused, in their original packaging, with all tags attached, and accompanied by your receipt or proof of purchase.

Return shipping

• If you are returning an item because you changed your mind or it did not work out, the cost of the return shipping label is the customer's responsibility.
• If your item arrived damaged or defective due to our error, Krafty Bandit covers the return shipping label and we will make it right with a refund or replacement.

How to start a return
Email us at hello@kraftybandit.com to start a return. Approved returns can be mailed to: Krafty Bandit, 127 Speer Street, Belle Vernon, PA 15012. Local customers are welcome to return items in store. Items sent back without first requesting a return cannot be accepted.

Damaged or incorrect items
Please inspect your order as soon as it arrives. If anything is defective, damaged, or incorrect, contact us right away at hello@kraftybandit.com so we can make it right.

Non-returnable items
Certain items are final sale and cannot be returned, including clearance and "As is" items, custom or personalized orders (see our Custom Order Policy), sale items, gift cards, and personal-care goods.

Processing your return
Once we receive and inspect your return, we will let you know whether it is approved. Approved returns are issued as Krafty Bandit store credit. For items damaged due to our error, an approved refund is returned to your original payment method within 10 business days. It can take additional time for your bank or card company to post a refund.

Questions? Contact us anytime at hello@kraftybandit.com.